Mayra’s Residential Cleaning, LLC

By scheduling services with Mayra’s Residential Cleaning, LLC, the client agrees to the following terms and conditions. These terms apply to residential cleaning services performed directly by Mayra’s Residential Cleaning.

1. Cleaning Services

Mayra’s Residential Cleaning provides residential cleaning services, including:

• Recurring maintenance cleaning

• Deep cleaning

• Move-in/move-out cleaning

• Other cleaning services specifically agreed upon in the client’s quote or service agreement

The scope of each cleaning is based on the service selected and any additional services agreed upon before the appointment.

2. Scheduling & Arrival Times

Services are scheduled in advance.

A 9:00 AM appointment is a guaranteed arrival time. Later appointments are provided an estimated one-hour arrival window because cleaning times and travel between homes may vary.

Clients will receive an appointment reminder before their scheduled service and may be asked to confirm the appointment.

3. Access to the Home

Clients are responsible for providing safe and timely access to the property.

Doors, gates, access codes, or other necessary entry arrangements should be provided before the scheduled service.

If our team cannot access the property at the scheduled time, the appointment may be considered a late cancellation and the applicable cancellation fee may apply.

4. Preparing for Your Cleaning

To allow us to clean efficiently, clients should remove excessive clutter and personal belongings from surfaces and floors before service.

We clean around normal household belongings, but heavily cluttered areas or surfaces containing numerous fragile or personal items may be skipped.

Clients should secure cash, jewelry, medications, important documents, and other valuable or sensitive items before service.

5. Pets

We love pets; however, clients are responsible for keeping pets safely secured when necessary so our team can perform the service safely and efficiently.

Mayra’s Residential Cleaning is not responsible for pets that escape, become injured, or cause damage when the client has not followed requested pet-safety arrangements.

6. Payment

Payment is due the same day service is completed unless other arrangements have been agreed upon in writing.

Accepted payment methods are those currently offered by Mayra’s Residential Cleaning.

A $25 late fee may be assessed for each day payment remains unpaid after the due date.

Any applicable processing or service charges will be disclosed to the client.

7. Cancellations & Rescheduling

At least 24 hours’ notice is required to cancel or reschedule an appointment.

Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a $50 cancellation fee.

The same fee may apply when our team arrives but cannot access the property or cannot safely perform the scheduled service.

8. Move-In/Move-Out Cleaning

Properties scheduled for move-in/move-out cleaning should be vacant unless otherwise agreed upon in advance.

If the condition of the property or amount of work differs substantially from what was represented when the service was quoted, Mayra’s Residential Cleaning may discuss an adjusted price or scope with the client before proceeding with additional work.

9. Cleaning Results & Satisfaction

We want clients to be satisfied with their cleaning.

If you believe an area included in your scheduled service was missed or not cleaned properly, please contact us within 24 hours of service and provide details or photos when appropriate.

We will review the concern and, when warranted, arrange to address the affected area.

10. Safety & Right to Refuse Service

Mayra’s Residential Cleaning reserves the right to decline, discontinue, or reschedule service when conditions present a health or safety concern.

Examples may include aggressive animals, hazardous materials, pest infestations, unsafe structures, excessive biological waste, illegal substances, or other conditions that could reasonably place our employees at risk.

11. Existing Damage & Fragile Items

Mayra’s Residential Cleaning is not responsible for normal wear and tear, pre-existing damage, improperly installed fixtures, deteriorated surfaces, or items that are already loose, broken, unstable, or otherwise compromised.

Clients should notify us in advance of particularly fragile, valuable, or delicate items and surfaces.

12. Client Responsibilities

Clients are responsible for:

• Providing safe access to the property

• Providing accurate information regarding the home and requested services

• Removing excessive clutter that prevents cleaning

• Securing pets when necessary

• Securing valuable or fragile belongings

• Informing us of unusual surfaces, damaged items, hazards, or special conditions before service

13. Changes to Service or Pricing

Pricing is based on the information available when the service is quoted.

If the home's condition, requested scope, or amount of work is substantially different from what was originally represented, we may discuss changes to the scope or price before completing additional work.

Recurring-service pricing may also be adjusted when the frequency, condition of the home, scope of service, or other circumstances materially change.

14. Privacy

Personal information provided to Mayra’s Residential Cleaning is used for legitimate business purposes such as scheduling, communication, billing, and providing services.

Information may also be shared with service providers that are reasonably necessary to operate the business, such as payment-processing or scheduling platforms.

15. Changes to These Terms

Mayra’s Residential Cleaning may update these Terms of Service periodically. Material changes affecting existing recurring clients will be communicated when appropriate.